Terms & Conditions

ONLINE STORE TERMS OF SALE
 
The owner of the online store www.sonarsight.eu (hereinafter the Online Store) is OÜ Inspira Project (registry code 16680066), located at Haraka 6-16, Tartu.

Validity of the contract of sale, product and price information

These terms of sale apply to purchases made from the Online Store. The prices of products sold in the Online Store are indicated next to the products. A delivery fee is added to the price. All prices for goods sold in the Online Store are in euros. The delivery fee depends on the buyer's location and the chosen delivery method. The delivery fee is displayed to the buyer when placing the order. Information about the goods is provided in the Online Store directly next to the goods.

Placing an order

To order goods, add the desired products to the shopping cart. To place the order, fill in the required data fields and select a suitable delivery method. The total cost will then be displayed on the screen; payment can be made securely via the following methods:
• Estonian bank payments
• Finnish bank payments
• Latvian bank payments
• Lithuanian bank payments

NB! When paying via a bank link, be sure to click the "Return to merchant" button on the bank's page.

Payments are processed by Maksekeskus AS. Payment takes place outside the online store in a secure environment: via a bank link in the respective bank’s secure environment, or via credit card through Maksekeskus in a secure environment. The seller does not have access to the customer’s bank or credit card details. The contract enters into force upon receipt of the payable amount in the online store’s bank account.

The owner of the online store is the controller of personal data and transmits the personal data necessary for processing payments to the authorized processor Maksekeskus AS.

If the ordered goods cannot be delivered due to stock depletion or for any other reason, the buyer will be notified as soon as possible, and the money paid (including delivery costs) will be refunded without delay, but no later than within 14 days of the notification.

Delivery

Goods are shipped to the following countries: Estonia, Latvia, Lithuania, Finland.

The buyer has the following options for receiving the goods: Smartpost, Omniva, DPD, or the option to pick up the goods in person.

Shipping costs are borne by the buyer, and the relevant price information is displayed alongside the shipping method.

Domestic shipments within Estonia generally reach the destination specified by the buyer within 3 working days of the sales contract entering into force.

Delivery outside Estonia takes place within 10 calendar days. In exceptional cases, there is the right to deliver the goods within up to 45 calendar days.

Right of withdrawal After receiving the order

The buyer has the right to withdraw from the contract concluded in the online store within 14 days. The right of withdrawal does not apply if the buyer is a legal entity. To exercise the 14-day right of return, the ordered goods must not be used in any way other than what is necessary to verify their nature, characteristics, and functioning—in a manner permitted for testing goods in a physical store.

If the goods have been used for purposes other than verifying their nature, characteristics, and functioning, or if they show signs of use or wear, the Online Store has the right to reduce the amount to be refunded in proportion to the decrease in the value of the goods.

To return the goods, a statement of withdrawal from the purchase must be submitted and sent to the e-mail address info@sonarsight.eu no later than 14 days after receipt of the goods.

The costs of returning the goods shall be borne by the buyer, unless the reason for the return is that the product does not correspond to the order (e.g., an incorrect or defective product).

The buyer must return the goods within 14 days following the submission of the statement or provide proof that the goods were handed over to the carrier within the aforementioned period. Upon receipt of the returned goods, the Online Store shall immediately—but no later than 14 days after receiving the statement of withdrawal—refund to the buyer all payments received under the contract.

The online store may withhold the refund until it has received the goods forming the subject of the contract or until the buyer has provided proof of having sent the goods back, whichever occurs first.

If the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not required to reimburse the consumer for the cost exceeding that of the standard delivery method. The Online Store reserves the right to withdraw from the sales transaction and demand the return of the goods if the price of the goods in the Online Store was listed significantly below their market price due to an error.

Right to file a claim

The Online Store is liable for any non-conformity with the terms of the contract or any defect in the goods sold to the buyer that existed at the time of delivery and becomes apparent within two years of the goods being delivered to the buyer. For the first year following delivery, it is presumed that the defect existed at the time of delivery. It is the Online Store's responsibility to rebut this presumption. In the event of a defect, the buyer has the right to contact the Online Store within two months by sending an e-mail to info@sonarsight.eu or by calling 53310865. The Online Store is not liable for defects that arise after the goods have been delivered to the buyer. If goods purchased from the Online Store have defects for which the Online Store is liable, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store shall refund the buyer for all payments associated with the sales contract. The Online Store shall respond to a consumer’s complaint in writing or in a format that allows for written reproduction within 15 days.

Direct marketing and processing of personal data

The Online Store uses the personal data entered by the buyer solely for processing the order and delivering the goods to the buyer. The Online Store transmits personal data to transport service providers for the purpose of delivering the goods. The Online Store sends newsletters and offers to the buyer’s email address only if the buyer has expressed a wish to receive them by entering their email address on the website and indicating their desire to receive direct marketing communications. The buyer may opt out of email offers and newsletters at any time by notifying us via email or by following the instructions provided in the emails containing such offers.

Dispute resolution

If the buyer has any complaints regarding the Online Store, these should be sent to the email address info@sonarsight.eu or communicated by calling 53310865. If the buyer and the Online Store are unable to resolve a dispute by agreement, the buyer may turn to the Consumer Disputes Committee. The procedural rules can be reviewed and an application submitted here. The Consumer Disputes Committee has the competence to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer’s complaint by the committee is free of charge. The buyer may turn to the European Union’s consumer dispute resolution platform.